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Customer Support Executive

Job ID: HR029
Job Title: Customer Support Executive
Date of Posting: October  15  2011
Monthy Pay Scale: < Rs.20,000
Job Description: Associates in this position are required to gain functional expertise in a specific product. They will be provided indepth training and drills to understand the functionality of the system. They will then be placed as help desk engineers to directly interact with the end-users and to assist them with the products. They will also be required to open help desk tickets for difficulties encountered by the end-users that cannot be solved by them
Academic Profile: Minimum bachelor’s degree in Computer Science, Management Information Systems, Computer Applications, Mathematics or Engineering
Professional Profile: - Three (3) months of full time post baccalaureate professional (not academic) experience and the following
    - Ability to attend calls from end users in the United States and Canada
    - Ability to converse in english with good telephone etiquettes
   - Problem solving ability
    - Must have undergone american accent training
    - Ability to document issues in American English and to respond to help desk email queries
    - Computer literacy (windows and web applications, search engines, browser settings)
Personal Profile: - Exceptional logical and analytical skills. Must be able to obtain a minimum score in the aptitude tests.
- Superior communication skills. The candidate must be able to converse well in english, write grammatically correct english and deliver powerpoint presentations to a sizeable audience.
- Detail oriented individual. Ability to grasp discussion points in the finest detail on 4-6 hour discussion groups; ability to pay closest attention to aesthetic issues on deliverables such as a missing period or an unsuitable color.
- High energy individual. Ability to work in high stress situations such as tight deadlines or mission critical deliveries. “Whatever it takes” attitude to complete deliverables to clients on time and with quality.
- Mission oriented individual. On-time quality delivery, every- time, all the time. The words “excuse” or “cannot” should not be in their vocabulary.
- Casual attire on all days except Mondays. Monday is formal day when for men and women, business attire is a must. No exceptions. For men a collared full sleeve shirt, trousers, tie and closed shoes are mandatory. For women business suits, shirts-trousers and saris are only permissible. (Churidars are not permissible)
Department: Quality
 
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