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Chief Operating Officer

Job ID: HR030
Job Title: Chief Operating Officer
Date of Posting: October  15  2011
Monthy Pay Scale: < Rs.3,00,000
Job Description: Primarily responsible to oversee the everyday operations and functions of an organization. Monitors the daily activities or work program of the organization and reports them directly to the companys Chief Executive Officer (CEO). Responsible for designing, improving and implementing the systems the company uses to produce or deliver its products or services. The COO monitors and resolves issues regarding various aspects of the company’s operations like sales, marketing, production and human resources. He/she assures the system-wide implementation of company policies and procedures and finds ways to improve them.

Associate in this position actively takes care of the following tasks:
- Manages organizational operations
- Follows direction set by Chief Executive Officer and Board of Directors
- Implements programs to ensure attainment of business plan for growth and profit
- Provides direction and structure for operating units
- Advise the management team on key planning issues and make recommendations on important business decisions
- Strategic planning and resource allocation
- Establishes operational processes/ process improvement
- Ensures quality control of all company output as pertains to customer acquisition and delivery of services
- Ensures all department heads are fully informed of operational objectives
- Sets operational and / or performance goals for each department, which are aggressive, achievable and tied to long-term goals
- Establishes and monitor performance-reporting systems
- Monitors department performance against performance goals to ensure that progress is being made
- Conducts regular meetings with department heads to ensure that priorities are clear and coordination is good.
- Ensures activities comply with organizational requirements for quality management, legal stipulations, and general duty of care.
- Facilitates resolution of issues between departments.
- Takes charge in high-priority crises
Academic Profile: Bachelors degree required; Masters/PhD preferred
Professional Profile: - Five or more years of progressively responsible IT experience is required.
- At least three of those years must be in a senior leadership capacity in IT organizations.
- Must have demonstrated outstanding leadership including working with diverse groups of people collaboratively in gaining consensus, (help desks and public computing facilities, infrastructure, administrative and the like); managing professional staff; negotiating complex contracts; budget management in a cost recovery environment; delivering high-quality customer service; and success in fostering a multi-cultural environment
- Should have experience in the investigation and analysis of issues and use creative resourcefulness for successful solutions to assure the programs and initiatives meet the established goals
- Excellent interpersonal skills, communication and presentation skills are required with a high degree of energy, initiative, and organizational ability
Personal Profile: - Ability to lead, plan and manage change
- Passion, or the willingness to become immersed in work
- Initiative
- Strong organizational skills
- Strong time management skills
- Strong negotiation skills
- The ability to set priorities
- Good communication skills
- Casual attire on all days except Mondays. Monday is formal day when for men and women, business attire is a must. No exceptions. For men a collared full sleeve shirt, trousers, tie and closed shoes are mandatory. For women business suits, shirts-trousers and saris are only permissible. (Churidars are not permissible)
Department: Executive Management
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